Premier Rewards FAQs
How do I earn Premier Points?
Simply present your Premier Rewards card when you play Gaming Machines or Table Games at SKYCITY Queenstown or when dining at Wild Thyme Bar & Kitchen.
How do I redeem Premier Points?
Every 100 Premier Points = $1 in value and can be used right across SKYCITY Queenstown Casino and Wild Thymbe Bar & Kitchen.
You can turn your points into play on a Gaming Machine by inserting your Premier Rewards card into the card reader, selecting ‘My Balance’ and entering your pin number. You can then choose how many points to turn into credits. Alternatively you can turn your points into play for a Table Game by visiting the cashier and asking to turn your points into Bonus Play Chips*.
You can also use your points to pay at Wild Thyme Bar &Kitchen. Just hand your Premier Rewards card to the cashier at the time of purchase.
*Daily limits apply. Bonus Play Chips not accepted on some games including Poker.
How do I find out my Premier Points balance?
You can check your Premier Points balance on-site at SKYCITY Queenstown at the Cashiers Desk.
How do I move up a tier?
All new Premier Rewards members start off in our Premier Rewards Ruby tier.
If you earn the requisite number of Premier Points over a review period (a continuous 6 month period), you may be offered membership to a higher tier with greater benefits.
The number of Premier Points required for each tier is as follows:
Ruby tier Less than 200 Premier Points
Sapphire tier 200 Premier Points or more
Gold tier 3,500 Premier Points or more
Platinum tier By invitation only
If you don’t earn the requisite number of Premier Points over the relevant review period, your membership status will be re-graded accordingly.
SKYCITY will notify you in writing after the relevant review period advising you if you have been re-graded to a higher or lower tier. We will generally not contact you if you remain in the same tier following a review period.
What are Premier Bonus Dollars?
Premier Bonus Dollars are different to Premier Points. Premier Bonus Dollars are gifted or awarded to Premier Rewards members from time to time and can only be redeemed (daily limits apply) for Gaming Machine credits to use on selected Gaming Machines at SKYCITY Queenstown and/or Bonus Play Chips to use on selected Table Games at SKYCITY Queenstown.
One Premier Bonus Dollar equals $1 in Gaming Machine credits or $1 in Bonus Play Chips. Premier Bonus Dollars are valid for 3 months from the time of issue.
If I sign up to the SKYCITY Premier Rewards Programme in Queenstown, can I also earn and redeem Premier Points at SKYCITY Auckland or SKYCITY Hamilton using the same Premier Rewards card?
Yes you can! To earn Premier Points, simply present your Premier Rewards card when you play Gaming Machines or Table Games, or when making a purchase at participating outlets, at SKYCITY Auckland and SKYCITY Hamilton.
Present your Premier Rewards card to the cashier at the participating outlet at SKYCITY Auckland or SKYCITY Hamilton to redeem your Premier Points. Please note that the rewards offered at each of the SKYCITY properties in New Zealand will differ depending on the facilities available at each of those sites.
Talk to a staff member at SKYCITY Auckland or SKYCITY Hamilton Casino to find out what rewards are available at each of those properties.
How can I update my Premier Rewards account details?
It’s easy to update your details. Simply visit the Premier Rewards Station at SKYCITY Queenstown on your next visit and our friendly staff can update your details.
I’ve lost my Premier Rewards card – can I get a new one?
Yes. Simply take a valid form of photo ID to the Premier Rewards Station at SKYCITY Queenstown on your next visit and our friendly staff will issue you a new Premier Rewards card. Please note that we do not mail Premier Rewards cards to members.
Can my partner and I share a Premier Rewards card?
No. Membership is personal to an individual member and is not transferable, so only the member named on a Premier Rewards card can use that card.
Where can I find out about Premier Rewards offers available to me and my tier?
There are various ways you can stay up to date with the latest SKYCITY Queenstown offers and promotions:
- Visit the What's On section
- Sign up to SKYCITY Queenstown’s What’s On email newsletter and we’ll send details of our latest offers directly to your inbox or mailbox.
What if I don’t have enough Premier Points to redeem a reward?
You can redeem Premier Points for food and beverages at Wild Thyme Bar & Kitchen. If you don't have enough Premier Points, you can use a combination of Premier Points and money.
How long will my Premier Points be valid for?
Premier Points are valid for 6 months from the date of accrual. Premier Points not redeemed within 6 months from accrual will expire.
What ID will I need to provide to join Premier Rewards?
You will need to provide one of the following photo identification:
(i) your current New Zealand passport; or
(ii) your current New Zealand firearms licence; or
(iii) your current foreign passport (containing your name, date of birth, photograph and signature); or
(iv) your current foreign national identity card (containing your name, date of birth and photograph).
Terms & Conditions
The above information is subject to change in accordance with the terms and conditions of the SKYCITY Auckland Premier Rewards programme. Click here for the full terms and conditions of the SKYCITY Auckland Premier Rewards programme.